> ## Documentation Index
> Fetch the complete documentation index at: https://docs.crossmint.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Supporting Your Customers

> Support your customers facing issues with the checkout process

As an enterprise working with Crossmint, you receive priority customer support. Consequently, customer issues can be escalated to the Crossmint team.

## Information to pass onto Crossmint

When escalating customer issues to the Crossmint team, please ensure to pass on the following details, as it makes troubleshooting easier:

* **Email Address**: The email address they are using to purchase the digital asset.
* **Website URL**: The URL of the website they are trying to purchase the digital asset from.
* **Order Id**: The Order Id of the initiated payment.
* **Collection Id**: The Collection Id of the collection on Crossmint.
* **Project Id**: The Project Id of the project on Crossmint.

## Additional items to check

* You can review the **Orders tab** to check the status of the checkout.
* If you are the dev reporting the error, please share the sample code as well.

<Tip>
  If nothing works and you are unable to troubleshoot the issue, you can redirect them to Crossmint's support
  [here](https://help.crossmint.com/hc/en-us/requests/new/?utm_source=docs).
</Tip>